Frequently Asked Questions

What should I expect as a first time JPM patient?

Our goal at Johnston Pain Management is to provide our patients with quality medical care in a friendly, safe, and compassionate environment. We are committed to maintaining the very highest standards of ethics and integrity, and work to ensure that all affairs are conducted in accordance with all applicable laws, rules, regulations, policies and procedures.

We consider our patients as partners in medical care, and desire to fully integrate our patients into medical decision-making. A patient who is well-informed and communicates openly with their provider is able to contribute greatly to effective care. Likewise, providers must have current, accurate information to make the most appropriate decisions in patient care.

As a patient, you are responsible for providing information about your current health, past illnesses, surgeries, hospital stays, and medications. You are responsible for asking questions when you do not understand information or instructions. If you believe that you cannot follow through with your treatment, you are responsible for telling your doctor. You are responsible for following instructions for your planned course of treatment. Please explore the information in this section for further information.

What should I bring to my first appointment?

Please bring completed paperwork our office mailed to you along with your current medications in their original bottles, any recent imaging (MRI, CT, X-ray), medical records, insurance cards and photo ID.

What is your appointment cancellation policy?

Patients must cancel or reschedule within 24 hours of their appointment.  Patients who miss an appointment will be charged a $25 fee.